Our product issue promise
We want every FLAMTEES item to arrive exactly as it should. If your product is incorrect, damaged, defective, torn, or the design is visibly misprinted or printed incorrectly, contact us within 30 days of the purchase date.
Eligible issues include
Wrong product, wrong color or size sent, damaged or torn item, a Printful manufacturing defect, or a design that is crooked, incomplete or visibly misprinted.
How resolution works
Email us
Contact contact@flamtees.com within 30 days and include your order number.
Show the issue
Send a short explanation and clear photos showing the full item, the problem, and the shipping label when requested.
We review the claim
We verify the order details and confirm whether the product issue is eligible under this policy.
Free exchange and reshipping
For an approved product issue, FLAMTEES covers the return when required and sends the replacement at no additional shipping cost.
What is not eligible?
Change of mind
We do not accept returns because a customer no longer wants the item or prefers a different design.
Wrong selection
Items ordered in the wrong customer-selected size or color are not eligible unless FLAMTEES sent something different from the order.
Incorrect address
Orders sent to an address entered incorrectly by the customer are not considered product defects.
Used or altered items
Damage caused after delivery through wear, washing, misuse or alteration is not covered.
Please do not mail an item back before receiving return instructions from FLAMTEES. Unapproved returns may not be processed.