How can we help?
Shopping with FLAMTEES should feel simple from the moment you discover a design to the moment your order arrives. Find clear answers below, or contact us if your question is not covered.
Orders & production
Every order is sent to Printful for production after checkout. Please review your size, color and shipping address carefully before placing your order.
Delivery
Printful typically prepares orders within 7 days. After shipment, delivery normally takes 2–5 days. Tracking is provided when available.
Product issue
Received an incorrect, damaged or defective item? Contact us with your order details and clear photos within 30 days.
Direct support
Our support is handled by email so your order details and images stay together in one conversation.
Frequently asked questions
How long does an order take?
Production by Printful normally takes up to 7 days. Once shipped, allow approximately 2–5 days for delivery. Carrier or customs delays can occasionally add time.
Where does FLAMTEES ship?
We currently ship to customers in the United States and Europe.
When is shipping free?
Standard shipping is free when the order subtotal is $100 or more after product discounts.
Can I return an item because I changed my mind?
Because products are made for each order by Printful, returns are accepted only when an item is incorrect, damaged or has a manufacturing or printing defect.
What should I do if my item has a problem?
Email us within 30 days with your order number, a description of the issue, and clear photos. Eligible issues receive a free exchange, return and reshipment.
Still need help?
Email contact@flamtees.com and include your order number whenever possible.